Alex Atienza

Resume

Here's a history of organizations where I've made an impact. 

PROFESSIONAL EXPERIENCE

comScore Inc.

Portland, Oregon

2016 - Current

Sr User Experience Designer

  • Currently reinventing the way our clients explore TV viewership data across web and mobile.

Empirical UX & Research 

Portland, Oregon

2015 - 2016

UX Design Lead

  • Design Lead for a large scale enterprise Internet of Things platform.  Primary responsibilities included delivering mid-high fidelity wireframes, user work flows, detailed specification documents and leading design reviews with developers, designers, and product managers in an agile software development cycle.

Bethesda Softworks

Bethesda, Maryland

2014 - 2015

Sr User Experience Designer

  • Primary role was User Experience lead for BethesdaNet’s UX strategy. Responsible for collaborating with the executive team, product owners, community managers, developers, and studios to establish a holistic and consistent user experience across products and platforms for BethesdaNet. This included running design spikes, design studios, and guerrilla usability/feedback sessions. Delivered high fidelity prototypes and design documentation that were used to communicate high level goals and detailed user interaction models.

ZeniMax Online Studios

Hunt Valley, Maryland

2011 - 2014

Sr User Experience Designer

  • Principal User Interface Designer for the Platform Team in direct support of “The Elder Scrolls Online” PC/MAC/PS4/XB1 Online video game. Responsible for leading and launching over 8+ large scale web projects that were responsive and mobile friendly.
  • UX Lead for all BETA initiatives to support the launch of The Elder Scrolls Online including Beta Sign Up, Account Management, Community & Marketing Website, E-Commerce Store, and The Elder Scrolls Online BETA/ LIVE Game Launcher. Worked with stakeholders and developers from project/product ideation, wireframes and specifications, to high fidelity mockups and interactive prototypes.
  • UX Lead and User Experience Designer for the ZeniMax Enterprise Customer Service Research Console, and Desktop Ticketing System. Completely overhauled the customer service tools suite during BETA to meet usability standards that service 150+ customer service agents and support over 2,000,000 customers.
  • Game UI Designer for the PS4 and XB1 console launch for multiple systems including map interactions, customer on boarding, and conversation system. Provided wireframes, high fidelity visual designs, and interactive prototypes.

Northrop Grumman

Baltimore, Maryland

2010 - 2011

User Interface Designer

  • Led UX teams supporting the Social Security Administration (SSA) Usability Center under Northrop Grumman. Led agency wide design initiatives and projects such as the User Experience Framework (UEF), Usability Center internal website, and launched the first public UEF project (i1020) to the public in 2011.
  • Design liaison for UEF projects to work with developers for technical feasibility meetings. Created high fidelity interactive prototypes, and conducted full usability testing on all applications.
  • Developer for a proof of concept User Experience Framework (UEF) Pattern Library site. (UEFFlexweb, Drupal CMS, HTML, CSS, JS)

Lockheed Martin

Baltimore, Maryland

2010 - 2010

Usability Specialist

  • Implemented all stages of the user-centered design process including business process and requirements analysis, user interviews, conceptual modeling, prototyping, and formal lab usability testing for the Social Security Administration Usability Center department.
  • Design reviewed all UEF projects ensure the pattern library usage consistency among 30+ designer team. Created and updated all UEF design patterns and styles into Axure RP for team distribution.

Traffipax Inc

Linthicum Heights, Maryland

2007 - 2010

User Interface Designer / Software Developer

  • Provided wireframes and UI mockups to improve user workflow and speed up within the Traffic Incident Processing System (TIPS)
  • Designed and created reports for program managers (MySQL/JasperReports)
  • Fully automated, tested, and integrated production deployments of Ruby on Rails web application on Ubuntu. (RubyGem: Moonshine)
  • Planned production hardware infrastructure and managed server migrations, deployment, and support. (VMware ESXi/ESX, vSphere Client)Designed and implemented designs to improve user work flow and speed up within the Traffic Incident Processing System. Also played key roles supporting the business through UI design, network administration, web development, and server virtualization.

Education

B.S. Informatics, University of Washington

Seattle, Washington

2002-2006